How we work with our customersOur ApproachWe help deliver a fair tax system for Wales through 'Our Approach', a Welsh way of doing tax. We work with taxpayers, representatives, partners and the public, to make sure taxes are collected effectively and efficiently.Our Approach is defined by these 3 Welsh terms:‘Cydweithio’ means ‘to work together’ and carries a sense of working towards a common goal‘Cardarnhau’ suggests a solid, robust quality that can be relied on. This is about providing certainty, being accurate and reinforcing trust‘Cywiro’ literally means ‘returning to the truth’ and is about the way we work with you to resolve errors or concernsOur Approach is inspired by Our Charter which explains how we work.